This used to be my favorite place to get massages. I have gone here for Years!! I don't know what happened but they are very unorganized and I feel like the massages are mediocre lately. My last experience really put me over the edge. I was disappointed with my massage---don't get me wrong, he was very nice but more of a pressure point massage than a swedish/relaxing massage. Huge mix up with my gift card which kept me there for an additional 40 minutes--for 1- because the girl at the front desk didn't know what to do and 2 - her supervisor couldn't be bothered to just handle the situation so we could leave. My "relaxing" massage was wasted because I was so irritated by the time I got to leave. The way it was handled was just disappointing. Really miss the warm inviting atmosphere that it used to have.
I had a facial done by Kim. It was amazing. My face felt refreshed and looked like it did when I was in high school. The facial wasn't rushed and the atmospher at the spa is very rich and relaxing. I would defiantly recommend The Spa at Atrium to a friend and will be going back in the future.
Called for a gift card for a customer of mine from Florida. Never returned the requested phone call. Called back, the representative was poor in her phone answering skills. Very unprofessional customer rep. She became rude and refused to give her name. Upon calling in to put in a complaint, it was stated the representative was the spa manager, Shirley. She became rude again, and stated her boss was not available. She stated that customers are not always right and some are not worth having. She unprofessionally hung up. Customers pay your wage and it is now understood why she is only a manager and not an owner of anything. Poor move, Florida customer of mine is quite wealthy... I have fired delivery drivers for less.
I've been a customer here for nearly five years now, I see Lidyia at least once a month to get my nails filled, Brenda gives the most amazing massages and Kim's hand are made of magic. I did notice some sort of the same vibes that the other customers are talking about under the old manager, but they are under new management and she seems awe-some! Nothing but love and healing hands here! ❤️❤️❤️
My mom and I had gone here to get a massage and we are frequent customers. We both have gone many times because the massages are amazing!!! Although today we had a gift card from Christmas last year. We went to go use it today and we were told there was nothing on it. Which is false. They told us that they got a new computer system and there was no record of us at all in there system. And continued to tell us there was nothing in the gift card. So now they have to call their old system and try and find record of our gift card. I find this confusing as to why they wouldn't just transfer all records from their old system to the new one. The ladies were rude and didn't seem to have any concern what so ever, basically in a round about way telling us oh well there's nothing we can do. Until we said to find it in their old system. I have to say after being a costumer for almost ten years I'm extremely disappointed in the way they handled this.
Spa At Atrium is a US Spa based in Canton, Ohio. Spa At Atrium is located at 4151 Holiday St NW, Canton, OH 44718, USA.
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