As a business owner, I was very disappointed in the customer service provided by the 415 Group. I was billed for hours of services that were never performed. They tried to bill me for setting up software I set up myself on my day off after a computer crashed. When I questioned the bill, I was totally ignored. No emails were returned, and no phone calls were returned either. When I asked to speak to a higher up, I also was ignored. I can't believe in this day and age that you can get away with such terrible customer service. I ended up finding another computer guy, and in the end the 415 group did not hold up their end of the deal. I asked them to uninstall all of their web monitoring software by 9/30/2017, and on 10/3/2017 it was still installed in 2 of my computers. When I asked them to remove it, they told me I was on my own. Very unprofessional. I would not suggest using their services.
415 Group is my only choice for accounting and tax services. Todd Ruggles is very intelligent, knowledgeable and takes great care of our needs. Denise Gurley is spectacular and is the Quickbooks queen! They offer a tremendous service for the value. Don't hesitate to give 415 group a try.
415 Group is a US Accounting firm based in Canton, Ohio. 415 Group is located at 4300 Munson St NW, Canton, OH 44718, USA.
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